Refund policy

At Runaway Essentials, we take pride in crafting products designed to elevate your daily routine and travel experience. Due to the personal-care nature of our items, we’re unable to accept returns or exchanges once a product has left our facility.

That said, your satisfaction means everything to us. If your order arrives damaged, defective, or you experience any other issue, please reach out to us at support@runawayessentials.com within 7 days of delivery. Our team will personally review your situation and work with you to make it right—whether that means a replacement, store credit, or another thoughtful solution.

We’re deeply grateful for your trust and for supporting a small business built on care, craftsmanship, and connection.